TERMS AND CONDITIONS

Access to the website is subject to the following terms and conditions and by accessing you confirm you have read understood and accept these website terms of use. The terms we us and our means Home Sure Solutions Limited and associated organisations. It means you the website user. 

Company Information 

The website is made available by: Home Sure Solutions Ltd 

Website Access and Availability 

The Website, and the information and services provided on or through the Website, are directed at those who can access the Website from the United Kingdom and are intended for use solely by residents of United Kingdom. Any online services and information we provide to you at your request will be in respect of insurance policies, which are subject to English law. You must not use the Website or its content in countries where you are restricted or prohibited from doing so by local laws, regulations, codes and/or customs. 

The Website is provided on an "as is" and "as available" basis and, whilst we have taken care in the preparation of the Website, we do not warrant that you will always have access to the Website (in whole or in part) or that access to the Website will be uninterrupted or error-free at all times. In addition, we do not warrant that your use of the Website or any material downloaded from it will not cause damage to any property, including, but not limited to, loss of data or computer virus infection. 

Accuracy of Information 

The information on this site shall be kept accurate and up to date. Whilst we have taken care in the preparation of the Site, as certain technical matters may be beyond our control, we cannot guarantee that you will have uninterrupted or error free access to all or any part of the Site at all times or that any defects will be remedied or that the Site or the server that makes the Site available are virus or bug free. Access may be suspended occasionally or restricted to allow for repair or maintenance or for the introduction of new services. We give no warranty and make no representation regarding the reliability, accuracy and completeness of the information on the Website and we accept no liability for any errors or omissions. 

On occasion there may be mistakes in the price or type of product shown. In the event that such error in price, product or service is shown then we reserve the right to cancel that contract and a refund will be offered. 

Certain information on the Website is provided by third parties and you acknowledge and agree that neither we nor our suppliers have any control over the accuracy or completeness of such third party information. 

Copyright and Use of Website 

You acknowledge that the copyright in the Website and its entire content (including, but not limited to, design, graphical, auditory and text arrangements, database rights and other intellectual property rights) belongs to Home Sure Solutions Ltd or its related, affiliated or subsidiary companies. You may only use the Website for your own private non-professional use and not for commercial purposes. You may display, retrieve, print, copy or download the content of the Website in whole or in part for your personal use only. You may not otherwise transfer, copy, distribute, upload, transmit, modify, publish or reproduce the content of the Website in whole or in part in any material form without prior written consent from Home Sure Solutions Ltd or its related, affiliated or subsidiary companies. 

Entry to, or interference with, the Website, with intent to corrupt, damage or deny service from the Website, or for any other commercial benefit, shall be taken seriously and we shall take such action as is necessary to protect the Website from any such activities in order to protect our intellectual property rights. Trademarks

The name Home Sure Solutions Ltd and any other trading names, images, logos, icons and trademarks of Home Sure Solutions Ltd or its associated organisations featured on the Website are the proprietary marks of Home Sure Solutions Ltd. The names, images, logos and icons of third party companies, products or services featured on the Website are or may be the trademarks of their respective owners. 

Unless otherwise agreed in writing with us, nothing on the Website shall be deemed to confer on you any licence or right to use any featured name, image, logo or trademark and any such use may constitute an infringement of our, or a relevant third party's, rights as owner. 

Use of your Personal Information 

In using the Website you agree to be bound by our Privacy Policy which forms part of these Website Terms of Use and you understand and agree that any personal information (including sensitive information) you provide through your use of the Website will be dealt with in accordance with our Privacy Policy

Limitation of liability

Nothing in these Website Terms of Use restricts or excludes our liability to you for death or personal injury caused by our negligence, or to the extent liability arises as a direct result of our fraud or wilful default. 

Subject to the above, and as specified in these Website Terms of Use, we shall not be liable for any losses, damages, costs, claims, expenses or liabilities whatsoever (whether direct, indirect, special, consequential or otherwise) arising out of or in connection with: 

the content of the Website;

any unavailability of the Website or certain areas of the Website;

any amendments or changes to the Website or its content; and

your use of the Website otherwise than in accordance with these Website Terms of Use.

External Links to and from the Website

Some pages on the Website may contain hypertext links to websites not operated or maintained by us ("Third Party Websites") which we hope will be of interest to you. You are reminded that when you enter Third Party Websites by means of hypertext links from the Website you will leave the Website and will be subject to the terms and conditions and privacy policies of those Third Party Websites. Similarly, if you enter the Website by means of hypertext links from Third Party Websites you will be subject to our Website Terms of Use. 

Hypertext links to Third Party Websites are provided for your convenience only. You acknowledge and agree that we do not endorse, and are not responsible in any way for the availability of, information or content displayed on, or software downloaded from, such Third Party Websites (including, without limitation, any advertisements about investment products and services) and we do not endorse or make any recommendation about products and services that are advertised or promoted on such Third Party Websites. We are not liable for any loss or damage which may arise from your use of any Third Party Websites.

From time to time we may amend or update these Website Terms of Use and/or the content of the Website without informing you in advance. The Website will always display the current version of the Website Terms and Conditions. By using, and continuing to use, the Website you acknowledge that you accept any such amendments or updates and so we recommend that you review these Website Terms of Use and the content of the Website regularly.

Some of our Services or Products may incur £50 Excess Fee if you the claimant make a claim on your policy. Please call us for more details on 0800-195-4964. Home Sure Solutions Ltd is an appointed representative of Falcon Insurance Services Ltd, 148 Leadenhall Street, London, EC3V 4QT which is authorised and regulated by the Financial Conduct Authority (593362). Home Sure Solutions Ltd is registered in England & Wales, Companies House registration number 11389563.

How to cancel your policy

 

If you decide that for any reason, this Policy does not meet your insurance needs then please return it to Your Administrator within 14 days from the date of purchase in writing. On the condition that no claims have been made or are pending, we will then refund your premium in full.

 

Thereafter you may cancel the insurance cover at any time by informing Your Administrator however no refund of premium will be payable, and a £50 administration charge may apply.

 

We may renew your policy at the end of its term for another 12 months. However, should you wish not to renew. You will be obligated to write to Your Administrator to stop a renewal of your contract 30 days prior to your renewal date.

We shall not be bound to accept renewal of any insurance and may at any time cancel any insurance document by giving 14 days notice in writing where there is a valid reason for doing so. A cancellation letter will be sent to you at your last known address. Valid reasons may include but are not limited to:

 

  • Where we reasonably suspect fraud

  • Non-payment of premium

  • Threatening and abusive behaviour

  • Non-compliance with policy terms and conditions

  • You have not taken reasonable care to provide complete and accurate answers to the questions we ask.

 

 

Where our investigations provide evidence of fraud or a serious non-disclosure, we may cancel the policy immediately and backdate the cancellation to the date of the fraud or the date when you provided us with incomplete or inaccurate information, which may result in your policy being cancelled from the date you originally took it out.

 

If we cancel the policy and/or any additional covers you will receive a refund of any premiums you have paid for the cancelled cover, less a proportionate deduction for the time we have provided cover, unless the reason for cancellation is fraud and/or we are entitled to keep the premium under the Consumer Insurances (Disclosure and Representations) Act 2012.

Privacy Policy

We do not store credit card details nor do we share customer details with any third parties. Our electronic, telecommunications and written information is fully compliant with EUGDPR (European Union General Data Protection Regulations 2018. Our electronic communications such as emails are fully end to end encrypted. If you have issues receiving communications from us, please contact us. If you decide to purchase one of our products or services, you agree to relevant information about you being held on our secure system for a period of time necessary for us to complete the goods or services description. Any personal information such as financial or medical will only be held on our system with your full consent. All information gathered will be destroyed when it becomes unessential, unless we are liable to keep such information for legal purposes. You have the right to object any information held by us, and request your information to be erased from our records unless legal obligations apply.

 

Return/Refund/Cancellation Policy

 

Your legal right to cancel a Contract starts from the date of the Dispatch Confirmation (the date on which we e-mail you to confirm our acceptance of your order), which is when the Contract between us is formed. Your deadline for cancelling the Contract is twenty four (24) hours prior to the callout repair.

To cancel a Contract, you just need to let us know that you have decided to cancel. The easiest way to do this is to call us on 0800 195 4964 or email us at support@homesuresolutions.co.uk who will confirm cancellation

If you cancel your Contract within the cooling off period we will: Refund you the price you paid for the Products or Services. Please note, however, that we are permitted by law to reduce your refund to reflect any reduction in the value of the goods or services, if this has been caused by your handling them in a way which would not be permitted in a shop

Refund any delivery costs you have paid, although, as permitted by law, the maximum refund will be the costs of delivery by the least expensive delivery method we offer (provided that this is a common and generally acceptable method). For example, if we offer delivery of a Product or Service within 3-5 days at one cost but you choose to have the Product delivered within 24 hours at a higher cost, then we will only refund what you would have paid for the cheaper delivery option

 

Delivery Policy

 

Delivery of all goods or service orders we be sent out within 72 hours of cleared payment via secure Email or postal delivery.