What we do with your information
At Home Sure Solutions we want to reassure you that we use your information both responsibly and securely to provide you with the best possible service. Below we explain what we do with your information and your rights to your information. If you would like any further details you can get in touch with us using the contact details below or visit our website.
Using your information
Home Sure Solutions Ltd (for maintenance and support plans) and/or Home Sure Solutions Ltd (for insurance policies) is the "data controller" of your information. Home Sure Solutions Ltd and/or Home Sure Solutions Ltd (as appropriate, henceforth “we”) process two sets of information about you, “Personal Information” (your name, address, contact and payment details) and the “Goods Information” you provide to register your appliance or device (your name, address, contact and goods details). We’ll use your information: (i) as necessary to fulfil our contract with you (including to recover any amounts owing); (ii) for our legitimate interests in: undertaking marketing (about our products and services and those of our third party partners) by post, telephone, email and/or other electronic messaging services; market research; customer surveys; printing services; checking and verifying your identity and contact details; recording your conversations for training, quality and compliance purposes; and for analytics and profiling for marketing purposes; detecting and preventing crime, including fraud; and (iii) where required to do so by law. We may also ask for your consent to some uses of your information.
Sharing your information
From time to time your Personal Information and Goods Information may also be shared with companies acting on our behalf or providing services to us (e.g. the companies we use to carry out repairs and provide ‘like-for-like’ replacements).
Keeping your information
We keep your personal information for six years after you terminate your policy so that we can deal with any claims. Your goods information we keep for a bit longer, normally 10 years (the average life of an appliance) for health and safety. We also keep your information to send you marketing that you might be interested in, unless we receive a request from you to opt-out of marketing.
Rights to your information
By writing to the Data Protection Officer using the contact details provided below, you have the right to ask us:
For a copy of the personal information we hold about you
For a copy of the personal information you provided to us to be sent to you or a third party in a commonly used, machine readable format
To update or correct your personal information to keep it accurate
To delete your personal information from our records if it is no longer needed for the original purpose; and
To restrict the processing of your personal information in certain circumstances
And you may also:
Object to us processing your personal information – in which case we will either agree to stop processing or explain why we’re unable to; and
Where we rely on your consent, withdraw that consent at any time.
Please note that the above rights are not absolute and certain exemptions apply to them. You can also make a complaint to the Information Commissioner (www.ico.org.uk) if you feel your personal information has been mishandled.
What is a Cookie?
Cookies are text files containing small amounts of information which are downloaded to your personal computer, mobile or other device when you visit a website. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognises that cookie.
Cookies are essential to the operation of the Website because they identify the pages and actions you have previously visited. For example, when you add an item to your basket and go to another page on the Website, cookies enable the item to remain in your shopping basket.
The help menu on the menu bar of most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie and how to disable cookies altogether.
Alternatively, you may wish to visit www.aboutcookies.org which contains comprehensive information on how to remove cookies on a wide variety of browsers.
However if cookies are not enabled on your computer, it will mean that your shopping experience on the Website will be limited to browsing and researching and you may not be able to add products to your basket and/or buy them. If you leave cookies turned on, remember to sign off when you finish using a shared computer.
Third Party Websites
We are committed to the security of the Website and to providing a fraud-free customer interface. All information exchanged is encrypted using SSL software and we have made every attempt to ensure that your personal information is protected against unauthorized access.